Practice management for medical specialists

The business of medicine, managed.

You trained to care for patients, not to run a back office.

Holistic Nexus takes on the billing, letters, systems and referrer relationships around your clinical work, so your time stays with patients.

Explore our services → Talk to us
Bendigo, VictoriaInpatient and outpatientSpecialist and locum clinicians
Billing Letters Referrers Systems Equipment People Compliance Finance YOUR Practice

Hover or tap a service to see what it solves

Billing01 / 08
The problem

Services go unbilled or under-billed, and invoices are left to age.

How we solve it

Every service captured, checked against MBS requirements, lodged and followed up until paid.

See how it works →
What we do

Every specialist practice runs two operations: the medicine, and everything required to deliver it. We take responsibility for the second.

Holistic Nexus is a practice management company.

Under a services agreement, we take on the administrative, financial and operational workload of a medical practice.

We deliver it with our own people, systems and equipment. Every engagement is led by a dedicated practice manager, supported by our medical administration team.

Our software is designed and built in-house for specialist medicine, so every claim, letter and record follows a documented, checked process.

The clinician

Patient care, clinical decisions and professional obligations.

Holistic Nexus

The people, processes, technology and equipment around that care.

Services

Three core disciplines. One integrated operation.

A specialist practice succeeds on three things.

Being paid accurately for the care it delivers. Communicating clearly with the doctors it works alongside. Earning a steady flow of referrals.

Our services are built around those three, on a foundation of systems, governance and people.

01 Revenue cycle management

Every episode of care captured, claimed and paid.

We manage the full revenue cycle across inpatient and outpatient work, from billing capture to reconciled payment.

Every claim is checked against MBS requirements before it is lodged, and nothing outstanding is left to age.

  • Medicare and MBS claiming
  • Private health fund billing
  • WorkCover and TAC accounts
  • Patient accounts and follow-up
  • Remittance reconciliation
  • Pre-lodgement compliance review
Claim lifecycleIllustrative
  1. Captured
  2. Checked
  3. Lodged
  4. Paid
  5. Reconciled
ServicePayerStatus
Ward roundPrivate health fund
Initial consultationMedicareLodged
Medical reportTACReconciled
Review consultationWorkCover
Claims managed across
MedicarePrivate health fundsWorkCoverTACPatients
02 Clinical documentation

Correspondence that keeps pace with the clinic.

A specialist's letters are how the rest of the profession hears from them.

Dictation is transcribed with AI assistance, then proofread line by line and returned for the clinician's approval.

Referrers are informed promptly, and patients move smoothly between providers.

  • Consultation letters and reports
  • Discharge summaries
  • Proofreading and formatting
  • Informed financial consent
  • Preparation for clinician sign-off
  • Accurate filing to the record
Letter workflowIllustrative sample
  1. Dictated
  2. AI transcribed
  3. Proofread
  4. Ready for sign-off
Consultation letter

Dear Dr Referrer,

thank youThank you for referring this seventy four year old74-year-old gentleman who was admitted following a fall with a fractured left neck of the fee more heneck of femur. He is now mobilizingmobilising with a frame and is progressing well in rehabilitation.

Ready for sign-off
  • Spelling and grammar
  • Clinical terminology
  • Formatting and units
  • Held for your approval
03 Practice growth and referrer relations

A reputation built one referrer at a time.

Specialist practices grow on the confidence of the doctors who refer to them.

We build and sustain those relationships with general practitioners, specialists across disciplines, hospitals and allied health.

Considered marketing across the region supports every step.

  • GP and specialist engagement
  • Hospital and allied health liaison
  • Inpatient and outpatient promotion
  • Regional marketing and advertising
  • Digital presence and communications
  • Advertising within AHPRA guidelines
How a referrer relationship growsIllustrative
KnownAdvertising and digital presence
IntroducedGP and specialist outreach
ReliablePrompt, clear letters to every referrer
TrustedSteady updates and regular contact
ReferredYour name is passed on by word of mouth
Each step builds on the lastInpatient + outpatient
Foundation services

The infrastructure behind the work

Five supporting services keep the core disciplines reliable, compliant and properly resourced.

They are part of every engagement.

  • Practice systems and technology

    Inpatient and outpatient billing applications designed and built in-house, documented workflows, and IT administration.

  • Governance and compliance

    MBS, privacy and advertising obligations kept current. Practice insurances, contracts and legal matters coordinated on the clinician's behalf.

  • Financial administration

    Invoicing, receivables, reconciliation and Xero administration, kept accurate and ready for the practice's accountant.

  • People and HR administration

    Recruitment, supervision and employment administration for the administrative team that delivers our services.

  • Equipment provision

    Computer hardware and selected diagnostic equipment, supplied, maintained and replaced as the practice requires.

Who we support

Built for specialist practice, on the ward and in rooms

Specialist care moves between hospital wards and consulting rooms.

Our work begins where the clinical encounter ends. It carries each episode of care through to payment, and back to the doctors who referred the patient.

  1. 01Clinician

    Patient seen

    A ward round or consultation. Clinical care stays entirely with you.

  2. 02Holistic Nexus

    Visit captured

    Services recorded in our billing applications, so nothing is missed.

  3. 03Holistic Nexus

    Letter prepared

    Dictation transcribed, proofread and returned for your sign-off.

  4. 04Holistic Nexus

    Claim lodged

    Checked against MBS requirements and sent to the right payer.

  5. 05Holistic Nexus

    Payment reconciled

    Followed up, received and matched to the account.

  6. 06Holistic Nexus

    Practice grows

    Prompt letters and steady engagement build the referrer relationships behind your diary.

One clinical step. Five managed for you.

Established practices

Specialist practices

Practices that want a complete, dependable back office without building and managing one in-house.

Independent clinicians

Sole practitioners

Clinicians practising on their own who want the infrastructure of a larger clinic, scaled to one.

Cover and visiting sessions

Locum and visiting clinicians

Doctors providing cover or visiting sessions, supported with billing and correspondence from their first day.

How we work

A defined engagement, delivered every day

Every engagement is set up the same way.

Scope, responsibilities and fees are agreed in writing at the outset, and every invoice reflects the services delivered.

  1. Step 01 · Discover

    Understand the practice

    We map how the practice runs today: its settings, payers, volumes, systems and referral base.

  2. Step 02 · Define

    Agree the scope

    Services, responsibilities and fees are documented in a written services agreement.

  3. Step 03 · Deliver

    Run the operation

    We take on daily operations across revenue, correspondence, systems and growth.

  4. Step 04 · Review

    Report and refine

    Regular invoicing against the agreed scope, with ongoing review of results alongside the clinician.

Principle

Accuracy before speed

Claims and correspondence are checked before they leave the practice, so errors are prevented rather than corrected.

Principle

Confidentiality as standard

Patient information is accessed only where the work requires it and is never used for any other purpose.

Principle

Clinical authority stays with the clinician

We run the business of the practice. Clinical judgement and patient care always remain with the doctor.

Contact

Let's talk about your practice

We welcome enquiries from specialist practices and independent clinicians in Bendigo and across regional Victoria.

Email us and we will arrange a time to understand what your practice needs.

Email
Location Bendigo, Victoria, Australia